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Narrative Continuity :

Maintaining error and tone in Error states

The Challenge

A broken link breaks the look of a brand that ought to be hospitable, making them seem unprofessional and unorganized. A conventional error page would normally show error 404 and keep it moving

The Objective

To transform a technical error into a memorable brand moment by using kitchen / culinary humor that's in line with brand voice and encourages users to view menu instead.

Strategy Applied

Using appetizing copy to pivot user's focus from a missing page to a high conversion page (menu).

Result💡:

Elimination or drastic reduction of bounce rate from the website